COVID-19 Updates

The Ainslie's

COVID-19 Safety & Operational Plan



Date: May 19, 2020


Business address: 161 Kenneth St., Duncan BC


At The Ainslie , the health of our employees and customers are important to us. We have created this document to clarify the actions that The Ainslie will take in order to ensure the wellbeing of everyone in our place of business and community. This document can be found at and will regularly be updated by the ownership group.


Covid-19 Signage in Public Areas


The Ainslie will affix signage on proper hand hygiene, respiratory hygiene, and physical distancing throughout the facility and outdoor settings as applicable.




Physical Distancing Measures


The Ainslie will ensure the physical distancing of 2 meters (6 feet) at all times for both our clients and employees inside our business as well as any lines entering our place of business.



The following physical distancing measures are in place:


  • Customers and employees must not be permitted to congregate in groups

  • Customers and employees will avoid common greetings, such as handshakes

  • The workplace has been be altered to ensure physical distancing requirements are met

  • Clearly posted Enter and Exits signs are posted as well as floor markings showing 2 metre distance spacing

  • Plexiglass barrier has been installed at the payment area of the takeout counter


Cleaning and Disinfection Procedures


The Ainslie has added to their already stringent cleaning protocols to ensure that all common areas are cleaned multiple times a day. Health and Safety is a responsibility that belongs to everyone in the workplace.



  • The Ainslie will ensure that all the necessary supplies such as hot/cold potable running water, liquid soap, paper towel, and garbage bins, for handwashing

  • Equipment (non-medical masks and disposable gloves) are available as appropriate

  • The Ainslie will ensure that employees are trained on how to clean and disinfect surfaces and use personal protection equipment if needed

  • Items such as countertops, chairs (including below the front of the seat), shared tools, phones, whiteboard markers, cashier equipment, light switches, public washrooms, doorknobs, faucet handles, tables, vending machines, and furniture need to be disinfected more frequently throughout the day

  •  Regular cleaning schedule for the washrooms will occur and a schedule will be posted outside of the washroom’s

  • Menu’s will be placed inside a washable sleeve – Alternatively we will be posting a Menu chalk board and our social media platforms

  • Salt and pepper, vases and other non-essential items will be removed from all tables and will be made available as the customer needs them

  • Payment machines will be cleaned after each customers usage

  • Front door knobs and customer area will be whipped down frequently at least every 30 minutes


Employee Wellness and Hygiene


The Ainslie will ensure that all employees are informed of the best practices to encourage proper hygiene etiquette. Additionally, the necessary products and equipment will be available to you in the workplace to follow these best practices. Health and Safety is a responsibility that belongs to everyone is the workplace.  The Ainslie has developed a comprehensive Front of House Back of House safety plan for their employees, based on the best practiced outline by the Government.  These guidelines will be posted and available to all staff members; and will be mandatory reading before returning to work.



The following employee wellness and hygiene procedures are in place at this location:

  • Avoid touching your eyes, nose or mouth

  • Cover your mouth and nose with a tissue when you cough or sneeze and throw the used tissue in the trash;

  • If you do not have a tissue, cough or sneeze into your elbow, not in your hands and then wash your hands immediately afterwards;

  • When coming into work and leaving work, please wash/sanitize your hands for 20 seconds

  • Cleaning your cell phone upon arriving at work with a sanitizer wipes or sanitizing spray

  • Handshakes, hugs and direct contact are not permitted;

  • We encourage you to remind your colleagues and clients of the wellness and hygiene measures put into place

  • Standing pose at a guest table should be slightly back from the table.   All effort should be made by servers to place menus, cutlery rolls, glasses, and dishes carefully and efficiently, and stand back when speaking with customers. For table touches, be considerate and aim to reduce the number of people who visit each table

  • Servers will leave drinks or food at the front of the table and let the guests grab them after the server has stood back

  • At the customer’s request water will be provided for the table in a bottle or jug allowing the guests to pour their own water.

  • For leftovers, provide the guest with the container and let them pack the to-go box

Should you feel unwell (I.e. coughing, sneezing, fever, shortness of breath, runny nose, etc.), think you have come into contact with someone with COVID-19, or have someone from your household return from travelling abroad:


  • Do not come into work!

  • Please notify Chef Ian Blom 250-240-4647

  • We ask that you do not present yourself at work with COVID-19 symptoms and self-isolate for 14 consecutive days

  • To reduce the burden on the health care system and reduce additional exposure to ill individuals, the company’s sick note policy has been temporarily reviewed to no longer require a medical practitioner’s note. Please be aware that you will be required to provide a fit-to-work assessment before coming back into the workplace;




At The Ainslie our guest’s safety and the safety of our staff is our top priority should you have any questions, recommendations or concerns, please contact Heather Emslie, Ian Blom, Kimberly Blom           at 250-597-3695 or

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